SpeechTek2011, August 8-10, Hilton New York City
Posted by jlenchiJul 20
The latest innovations in speech technologies and strategies have heightened customer expectations and are transforming the role of the call center. Automated outbound calls are getting a great deal of attention for their ability to inform customers to pick up goods, reorder products, and notify customers about promotional opportunities. Outbound calls also notify citizens of location-specific news and emergencies, such as school and road closures, weather reports, and evacuation notices. However, the focus of new developments isn’t limited to one-way outbound messaging. Organizations must have the ability to listen and respond to customer wants and needs in a timely manner. Customers demand to be heard and they want organizations to respond.
Conference Session Tracks: Attend tracks devoted to Business Strategies, Customer Experience, Technology Advancements, and Voice Interaction Design.
Virtual Tracks: Listen to sequences of presentations devoted to specific topics, including multimodal applications, cross-channel applications, analytics, speaker identification and verification, and more across the traditional vertical conference tracks.
SpeechTEK Labs: View the latest speech technology products, talk to developers, and speak with judges who will evaluate solutions in the following five lab sessions: analytics, development tools, in-car systems, natural language and translation, and voice-enabled personal assistants.
SpeechTEK University: Gain in-depth understanding from half-day courses on the latest techniques and
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